About Us
Why Acrocraft?
Acrocraft is operated and staffed by it's shareholders. With over twenty five years experience in SPS corals, Acrocraft has the capacity to deliver unbelievable collector specimens in the absolute best of health, with stellar coloration. As shareholders, we have a vested interest in providing you nothing but the greatest level of service and highest quality livestock and products at the best price anywhere, period. We look forward to being your frag provider and hope you enjoy working with Acrocraft.
Our Mission Statement:Our Mission Statement
Our mission is to provide the greatest selection, highest QoS (Quality of Service), best equipment at best cost prices, and the healthiest specimens at the best possible prices. We are dedicated to reef conservation, and believe we, as a business have an ethical obligation to create a genetic archive of sorts of spectacular pieces from around the world.
Shipping
We ship all of our wholesale clients through UPS Overnight. It is recommended large orders be held for pick up but it is at your discretion.
The Acrocraft Wholesale Guarantee
All wholesale frag orders are guaranteed to arrive live. If you suffer a loss please let us know asap so that we can issue a credit; all credits for losses shall be store credit for livestock and expires one year from the date issued.
If You Suffer a Loss
If you suffer a loss, we will issue a 100% credit for the loss toward your next order with us, subject to the following:
- In the event you do suffer loss, you must contact us via email as soon as possible with a digital image of the DOA or unhealthy animal.
- We reserve the right to request a sample of your systems water prior to issuing a credit.
- Credit will not be issued for any losses (except for fish), where water samples contain Nitrate levels in excess of 5ppm, the presence of any nitrites, ammonia, or salinity below 1.020 or above 1.028. We wish we could be less harsh on this policy but it is the only way we can offer the prices we maintain on our livestock.
If You Suffer a Loss (Cont'd)
- All credits must be used within 365 days of the date your shipment was shipped. Credits apply only to new livestock orders and cannot be applied to shipping charges. Someone must sign for the shipment for this guarantee to apply, otherwise, we cannot warrant live and healthy arrival. Exceptions to the above will be made on a case by case basis. We want your repeat business and will do whatever we can to ensure a great experience with Acrocraft.
Contact Us
Phone
(804) 389-4936Address
Richmond, VAUnited States of America